AUTEURENT LOGIN
YOUR AUTEURENT LOGIN IS THE EMAIL ADDRESS YOU ENTERED WHEN YOU CREATED YOUR ACCOUNT. BY SIGNING IN WITH YOUR AUTEURENT LOGIN YOU CAN MAKE PURCHASES QUICKER AND EASIER.

 

PRICING AND CURRENCY
ALL PAYMENTS FOR ORDERS WILL BE IN AUSTRALIAN DOLLARS (AUD). IF YOU HAVE ANY QUESTIONS REGARDING CURRENCY CONVERSION AND PRICING PLEASE CONTACT US VIA THE CONTACT TAB. GST IS INCLUDED IN ALL PRICES SHIPPING TO AN AUSTRALIAN ADDRESS.

 

PAYMENT AND BILLING
PAYMENT OPTIONS INCLUDE VISA, MASTERCARD, PAYPAL AND AMERICAN EXPRESS. AFTERPAY IS ALSO OFFERED ON MOST ITEMS. PAYMENT WILL BE TAKEN AS SOON AS PURCHASE IS MADE. FOR THE SAFETY OF OUR CUSTOMERS WE DO NOT STORE CREDIT CARD INFORMATION.

 

SHIPPING
COMPLEMENTARY STANDARD SHIPPING WITHIN AUSTRALIA. $10 AUD EXPRESS SHIPPING WITHIN AUSTRALIA. COMPLIMENTARY EXPRESS SHIPPING ON ALL AUSTRALIAN ORDERS OVER $300. $20 AUD 3-12 DAY SHIPPING AND $35 AUD EXPRESS 3 DAY SHIPPING FOR INTERNATIONAL ORDERS. COMPLIMENTARY INTERNATIONAL EXPRESS SHIPPING ON ORDERS OVER $500. ALL INTERNATIONAL SHIPPING IS HANDLED VIA DHL.

 

ORDER TRACKING
ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL RECEIVE AN EMAIL WITH YOUR ITEMS TRACKING NUMBER. ALL DOMESTIC ORDERS WITHIN AUSTRALIA ARE SHIPPED VIA AUSTRALIA POST. ALL INTERNATIONAL ORDERS ARE SHIPPED VIA DHL.

 

DELIVERY
GOODS ARE DESPATCHED FROM OUR STUDIO IN AUSTRALIA. ORDERS WILL BE PROCESSED WITHIN 2 BUSINESS DAYS. ITEMS THAT ARE MADE TO ORDER WILL HAVE EXTENDED DELIVERY TIMES AS STATED. 

 

REFUNDS
WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND OR INCORRECT SIZE. IF THE ITEM IS FAULTY WE WILL HAPPILY EXCHANGE IT FOR A NEW ONE IF POSSIBLE. ALL ITEMS ARE LIMITED AND THEREFORE AN ITEM MAY NO LONGER BE IN STOCK SO A FULL MONETARY REFUND WILL BE PROVIDED. PLEASE EMAIL US IF YOU HAVE ANY QUESTIONS REGARDING SIZING.  

 

SIZING
IF YOU HAVE ANY QUESTIONS IN REGARDS TO SIZING PLEASE CONTACT US. WE WILL HAPPILY ASSIST YOU WITH DETERMINING THE CORRECT SIZE FOR YOURSELF. 

 

FAULTY ITEMS
ALL FAULTY ITEMS MUST BE FILED WITH AUTEURENT WITHIN 14 DAYS OF RECEIVING THE ITEM. RETURN SHIPPING WILL REFUNDED TO THE CUSTOMER ONCE THE ITEM IS RECEIVED BACK AT THE AUTEURENT STUDIO AND CHECKED. 

 

SHIPPING & INSURANCE
ALL AUTEURENT DELIVERIES ARE SENT FROM AUSTRALIA AND INCLUDE SHIPPING (INTERNATIONAL SHIPPING CHARGED AT CHECKOUT) AND INSURANCE UNTIL YOU RECEIVE THE ITEM. PLEASE NOTE THAT ANY IMPORT OR DUTY FEES ARE THE RESPONSIBILITY OF THE CUSTOMER AND SHOULD BE CHECKED BEFORE PURCHASING. IF YOU HAVE ANY QUESTIONS REGARDING THIS PLEASE CONTACT US.

 

CANCELLATION
ORDERS CAN ONLY BE CANCELLED IF THEY HAVE NOT BEEN MARKED AS SHIPPED. 

 

PRIVACY POLICY
YOUR AUTEURENT LOGIN CONTAINS THE PERSONAL INFORMATION THAT YOU CHOOSE TO ENTER. WE DO NOT USE THIS INFORMATION OTHER THAN FOR COMMUNICATION WITH YOU ABOUT YOUR PURCHASES. YOUR INFORMATION WILL NOT BE SUPPLIED TO 3RD PARTIES. IF YOU WISH TO CEASE ALL COMMUNICATION WITH US WE WILL RESPECT AND ABIDE BY YOUR WISHES. BY USING OUR WEBSITE, YOU (THE VISITOR) AGREE TO ALLOW THIRD PARTIES TO PROCESS YOUR IP ADDRESS, IN ORDER TO DETERMINE YOUR LOCATION FOR THE PURPOSE OF CURRENCY CONVERSION. YOU ALSO AGREE TO HAVE THAT CURRENCY STORED IN A SESSION COOKIE IN YOUR BROWSER (A TEMPORARY COOKIE WHICH GETS AUTOMATICALLY REMOVED WHEN YOU CLOSE YOUR BROWSER). WE DO THIS IN ORDER FOR THE SELECTED CURRENCY TO REMAIN SELECTED AND CONSISTENT WHEN BROWSING OUR WEBSITE SO THAT THE PRICES CAN CONVERT TO YOUR (THE VISITOR) LOCAL CURRENCY.

 

COPYRIGHT
ALL CONTENT ON THIS WEBSITE IS PROPERTY OF AUTEURENT. UNAUTHORISED USE OR DISTRIBUTION OF ANY MATERIAL FROM THIS SITE IS AN OFFENCE AND WILL BE ENFORCED BY THE LAW.


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