SHIPPING AND RETURNS

SHIPPING

COMPLEMENTARY STANDARD SHIPPING WITHIN AUSTRALIA. $10 AUD EXPRESS SHIPPING WITHIN AUSTRALIA. COMPLIMENTARY EXPRESS SHIPPING ON ALL AUSTRALIAN ORDERS OVER $300. $20 AUD 3-12 DAY SHIPPING AND $35 AUD EXPRESS 3 DAY SHIPPING FOR INTERNATIONAL ORDERS. COMPLIMENTARY INTERNATIONAL EXPRESS SHIPPING ON ORDERS OVER $300. ALL INTERNATIONAL SHIPPING IS HANDLED VIA DHL.


ORDER TRACKING

ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL RECEIVE AN EMAIL WITH YOUR ITEMS TRACKING NUMBER. ALL DOMESTIC ORDERS WITHIN AUSTRALIA ARE SHIPPED VIA AUSTRALIA POST. ALL INTERNATIONAL ORDERS ARE SHIPPED VIA DHL.


DELIVERY

GOODS ARE DESPATCHED FROM OUR STUDIO IN AUSTRALIA. ORDERS WILL BE PROCESSED WITHIN 2 BUSINESS DAYS. ITEMS THAT ARE MADE TO ORDER WILL HAVE EXTENDED DELIVERY TIMES AS STATED. 


RETURNS AND REFUNDS 

ITEMS SHOULD BE RETURNED NEW, UNUSED AND WITH ALL GARMENT TAGS STILL ATTACHED WITHIN 28 DAYS OF RECEIVING YOUR ITEM(S). ANY SIGNS OF WEAR WILL VOID A REFUND AND THE ITEM WILL BE SENT BACK TO THE CUSTOMER. WITH YOUR ORDER YOU WILL RECEIVE A PREPAID SHIPPING LABEL AND INSTRUCTIONS ON HOW YOU CAN RETURN YOUR ORDER. ALL DOMESTIC RETURNS ARE COMPLIMENTARY WHILE ALL INTERNATIONAL RETURNS WILL INCUR A RETURN $50 SHIPPING FEE WHICH WILL BE DEDUCTED FROM YOUR REFUND.


EXCHANGES

EXCHANGES ARE NOT AVAILABLE FOR CUSTOMERS THAT RESIDE OUT OF THE COUNTRY OF AUSTRALIA. YOU WILL BE GIVEN A FULL REFUND MINUS THE $50 RETURN SHIPPING FEE. ALL CUSTOMERS WITHIN AUSTRALIA CAN EXCHANGE THEIR ITEMS FREE OF CHARGE. 

 

REPEATED RETURNS  

WE OFFER A HASSLE FREE RETURNS POLICY TO MAKE YOUR ONLINE SHOPPING EXPERIENCE EVEN MORE ENJOYABLE. WE DO HOWEVER MONITOR THE NUMBER OF RETURNS MADE BY CUSTOMERS, AND CONTINUED RETURNS WILL BE FLAGGED AND MAY, AT OUR  DISCRETION, LEAD TO THE CLOSURE OF YOUR AUTEURENT ACCOUNT OR FUTURE ORDERS BEING REFUSED.

 

FAULTY ITEMS

GOODS ARE CLASSIFIED AS FAULTY IF THEY ARE NOT OF  SATISFACTORY QUALITY, FIT FOR PURPOSE OR AS DESCRIBED. PLEASE NOTE THAT ITEMS WHICH ARE DAMAGED OR AS A RESULT OF NORMAL WEAR AND TEAR; BY ACCIDENT; OR THROUGH MISUSE WILL NOT BE CONSIDERED FAULTY.   
IF YOUR ITEM IS FAULTY WHEN YOU RECEIVE IT, YOU CAN RETURN IT FOR A REFUND WITHIN 30 DAYS FROM THE DATE YOU RECEIVED IT.

  

LATE RETURNS  

YOUR ITEM(S) SHOULD BE SENT BACK TO US WITHIN 28 DAYS. RETURNS OUTSIDE THESE TIMEFRAMES MAY BE ACCEPTED AT THE DISCRETION OF AUTEURENT AND MAY ONLY BE REFUNDED AS A STORE CREDIT.

 

COLOURS  

WE HAVE MADE EVERY EFFORT TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLOURS OF OUR PRODUCTS. HOWEVER, AS COMPUTER MONITORS VARY, WE CANNOT GUARANTEE THAT YOUR MONITOR'S DISPLAY OF ANY COLOUR WILL BE COMPLETELY ACCURATE. 

 

SHIPPING, INSURANCE & IMPORT DUTY/FEES 

ALL AUTEURENT DELIVERIES ARE SENT FROM AUSTRALIA AND ARE INSURED UNTIL YOU RECEIVE THE ITEM. PLEASE NOTE THAT ANY IMPORT OR DUTY FEES ARE THE RESPONSIBILITY OF THE CUSTOMER AND SHOULD BE CHECKED BEFORE PURCHASING. IF YOU HAVE ANY QUESTIONS REGARDING THIS PLEASE CONTACT US.


YOUR BAG IS EMPTY

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